Frequently Asked Questions

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What type of rug should I purchase?
 
The instruction we received from our rug cleaning training courses suggests wool is the best fiber for rugs.  It is the strongest, most vibrant, and most resilient fiber to be walking on.  A low quality wool rug will outlast the best synthetic fiber (nylon, acrylic, polyester, olefin) all day long.  Plus wool is fantastic at hiding dust and soil, so it also looks cleaner and better longer than other fibers.  Below is a list of types of fibers typically found in most rugs and broken down into 3 categories:
Why should I have my carpets and rugs cleaned?
   Your carpet acts like a filter.  It catches many airborne particles such as bacteria, mold, viruses, pesticides, and allergens among others.  It also plays host to dust mites, pet dander, food particles and many other things that can find their way into your carpet.  All these contaminants are collected and filtered by your carpet and just like any filter, it needs to be cleaned.  Having your carpet and rugs serviced on a regular basis cleans the air you breath and sanitizes your living area which allows you to live a healthier life.

 
How often should I get my carpets cleaned?
  Frequently used carpet should be professionally cleaned at least once a year.  We typically recommend if you have children, pets, respiratory problems or allergies you may want to have it serviced 2 to 3 times a year depending on the severity. 

How often should I have my rugs cleaned?
   It really depends on the fiber type and construction of the rug you have.  According to industry standards, Oriental and Persian wool rugs should be serviced every 3 to 5 years depending on traffic and usage.  However they can be cleaned as often as you prefer as long as it is done by a qualified technician.  Any other specialty rug should be inspected by a qualified technician who can recommend a cleaning schedule. 

What are the steps I can expect a certified professional to take when cleaning my carpet?
   A certified technician should always take the proper steps involved when cleaning carpet.  Please see our Carpet Cleaning page under the Services tab to identify these steps. 

Why should I have my carpets protected?
  Teflon Protector or Scotchgard can protect your carpet in a variety of ways.  It puts a protective barrier around each fiber which helps it resist moisture and gives you a window of time to clean up spills.  This protective coating also helps reduce the wear and abrasion caused by soil and sand in the carpet.  This protects the carpet from excessive matting which in turn makes vacuuming more efficient which will cause your carpet to perform better and extend its life.

What about reoccurring spots and stains?
  If a spot returns a day or so after cleaning, it may be due to the nature of the spot.  Deep stains tend to wick from the backing of the carpet to the surface after a cleaning.  If this happens please call us and we will be happy to remove it free of charge.

Do you move furniture?
    Couches, recliners, chairs, tables, and Nightstands are included with our pricing.  Beds, dressers and heavier pieces are left in place but can be moved for an additional charge.

What type of rug should I purchase?
Why should I have my carpets and rugs cleaned?
How often should I get my carpets cleaned?
How often should I have my rugs cleaned?
What are the steps I can expect a certified professional to take when cleaning my carpet?
Why should I have my carpets protected?
What about reoccurring spots and stains?
Do you move furniture?
 
 
 
 
 
 
 
 

Frequently Asked Questions

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These are fibers that really are a horrible choice to use as a rug. Rayon and viscose fibers are weak, they yellow, they bleed, and they shed. Sisal and jute you can’t have spills on because they release the oils and discolor in a way that is truly tough to correct without using some bleaching agents. We often turn away sisal rugs as “un-cleanable” because the rubber they like to glue on the back, and the fabric binding they like to border the rugs with, are all cleaning headaches.

Our recommendation to our customers is to find a hand woven or machine woven wool rug and we would be more than happy to assist you with any questions.  Generally a good rule of thumb when purchasing a rug is to make sure you see the same pattern on the front of the rug in the back also.
WORST = terrible rug fibers (rayon/viscose, sisal, jute)
3.
BAD = synthetic fibers (nylon, olefin/polypropylene, acrylic, polyester)
These are the “fake” rugs that are trying to look like wool but are a poor substitute. You should buy these only if you know they are cheap product and you need a rug that you consider “disposable” after a few years.
GOOD = natural fibers (wool, silk, cotton)
These are the strongest, best to dye, and best to walk on fibers. They will also be what is used in hand woven rugs, which will tend to be your most valuable rugs to own. You will also see wool used in the higher quality machine woven rugs like Karastan.